1. Introduction
Welcome to RideSafe ("we," "our," or "us"). We care about protecting your privacy and strive to make using our platform convenient and safe. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our mobile application and website.
By using RideSafe, you agree to the collection and use of information in accordance with this Policy. If you do not agree with our rules and practices, please do not use our services.
2. Information We Collect
2.1. Information You Provide
- Account data (name, email, phone number)
- Profile data (photo, description, settings/preferences)
- Payment data (processed securely through third-party payment providers)
- User verification documents (identity data that could include: passport, TIN code, driver's license, vehicle registration, background check data)
- Messages and other communications with users through the platform
- Feedback, ratings, and reviews
2.2. Automatically Collected Information
- Device data (device type, operating system, unique identifiers)
- Location data (with your permission - for matching rides and navigation)
- Usage data (which features you use, time in the app, pages viewed)
- Logs (IP address, access time, browser type)
- Cookies and similar tracking technologies
3. How We Use Your Information
We use the collected information, in particular, to:
- provide, maintain, and improve our services
- match passengers and drivers and facilitate rides
- process payments and manage subscriptions
- verify user identities and maintain safe platform operation
- send service notifications and updates
- respond to your inquiries and provide support
- detect, prevent, and address technical issues and fraudulent activity
- comply with legal requirements and enforce our terms of service
- send marketing messages (with your consent; you can opt out at any time)
4. Data Sharing and Disclosure
We do not sell your personal information. We may share your information in the following cases:
4.1. With Other Users
When you book or offer a ride, we share necessary information (name, photo, rating) with the other party to organize the ride.
4.2. With Service Providers
We may share information with third-party providers who provide services on our behalf (for example, payment processing, analytics, cloud storage, support).
4.3. For Legal Reasons
We may disclose information if required by law, court order, or government authority, or to protect the rights, property, or safety of RideSafe, our users, or others.
4.4. Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of such transaction.
5. Your Rights and Choices
You have the following rights regarding your personal data:
- Access: obtain a copy of the personal information we store about you
- Correction: update or correct inaccurate data
- Deletion: request deletion of your account. We depersonalize your data (rather than fully deleting it) so that if you return, we can track your previous ratings
- Portability: request transfer of your data to another service
- Opt-out: unsubscribe from marketing messages
- Geolocation: manage location access in device settings
- Account Settings: manage privacy preferences in the app
To exercise these rights, please contact us at: hello@ridesafe.com.ua
6. Data Security
We apply appropriate technical and organizational measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmitting data over the internet or electronic storage is 100% secure. We do our best at a commercially acceptable level, but cannot guarantee absolute security.
7. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with their data, please notify us - and we will take steps to delete it.
8. International Data Transfers
Your information may be transferred and processed in countries outside your country of residence. Data protection laws in such countries may differ. By using our services, you agree to such transfer.
9. Changes to This Privacy Policy
We may update this Policy from time to time. We will notify you of changes by publishing a new version on this page and updating the "Last updated" date. We recommend periodically reviewing the Policy.
10. Contact Us
If you have questions about this Privacy Policy or our data processing practices, please contact us:
RideSafe